222com Privacy Policy

1 Introduction

This Privacy Policy describes how 222com ("the Platform", "we", "us") collects, uses, stores and protects the personal information of players who register and use the 222com website and mobile app. The platform is designed for users in Pakistan and all services are provided in PKR.

We understand that privacy matters. When you use an online gaming platform, you share financial details, personal identification information and behavioural data. This policy explains exactly what happens to all of that information — clearly and without unnecessary legal language wherever possible.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming guidelines, both of which are part of your overall agreement with 222com.

2 Data We Collect

The personal data we collect falls into three broad categories: information you give us directly, information generated by your use of the platform, and information received from third-party service providers.

We do not collect sensitive personal data such as biometric data, religious or political views, or health information. Age and identity are the only personal characteristics relevant to our service.

3 How We Collect Your Data

Data is collected through the following channels:

• Registration: When you create a 222com account, you provide identity and contact information directly through the registration form.
• Account Verification: If identity verification is required, you may submit copies of government-issued ID or other documents via the platform's secure upload process.
• Deposits and Withdrawals: Financial transactions processed through JazzCash, Easypaisa, Raast or bank transfer generate transaction references that are recorded against your account in PKR.
• Platform Activity: Your activity on the platform — games opened, bets placed, sessions started, promotions claimed — is recorded automatically as part of account management and fraud prevention.
• Device and Browser: Technical data about your device, browser and network connection is collected automatically when you access the platform. This helps us optimise performance for Pakistani mobile networks and device types.
• Support Interactions: When you contact the 222com support team via live chat or email, the communication is recorded for quality assurance and reference purposes.

4 How We Use Your Data

Your data is used for the following purposes:

Account Management

Identity and contact data is used to create and manage your 222com account, verify your identity when required, process deposits and withdrawals in PKR, and communicate with you about your account status.

Service Delivery

Usage data allows us to personalise your experience — surfacing relevant game categories, reflecting your preferred payment methods and displaying promotions relevant to your activity. Technical data ensures the platform performs well on your specific device and network.

Fraud Prevention and Security

IP address, device data and transaction patterns are monitored to identify suspicious activity, prevent duplicate accounts, detect unauthorised access attempts and protect against money laundering or fraudulent payment behaviour. This is a legitimate interest that we balance against your privacy rights.

Responsible Gaming Compliance

Activity data is used to power responsible gaming tools — including session duration reminders, deposit limit tracking and the self-exclusion system. If you set a deposit limit, for example, we use your transaction history to enforce it automatically.

Marketing Communications

If you opt in to marketing communications during registration, we may send you emails or in-platform notifications about new promotions, bonus offers, Cricket betting markets or new game releases. You can opt out of these at any time from your account settings. We do not send unsolicited marketing messages.

5 Sharing with Third Parties

222com shares data with third parties only where necessary for delivering the platform's services. All third-party service providers are required to handle data in accordance with appropriate data protection standards. We do not give third parties permission to use your data for any purpose other than the service they are providing to us.

• Payment Processors: Transaction data is shared with JazzCash, Easypaisa, Raast and banking partners to process deposits and withdrawals in PKR. Each provider operates under their own privacy and security framework.
• Game Providers: When you play a game from a third-party provider (such as Jili Games, PG Soft or Evolution), your session data may be processed by that provider's infrastructure. Game providers are selected based on their industry standing and certified game fairness standards.
• Identity Verification Services: If a third-party KYC verification tool is used, your identity documents are processed by that service for the sole purpose of confirming your identity. Verified data is not retained by the verification service beyond that purpose.
• Analytics: Platform performance data may be processed by analytics tools to help us improve load times, game performance and user experience. Analytics data does not include your name, payment details or betting history.
• Legal Authorities: We may be required to share data with relevant authorities in response to lawful requests where fraud, financial crime or other legal matters are under investigation.

6 Payment Data and PKR Transactions

All financial transactions on 222com are denominated in PKR. When you deposit via JazzCash or Easypaisa, the actual payment instruction is processed directly by those providers through their own secure infrastructure. 222com receives a transaction confirmation reference — not your raw mobile wallet credentials or PIN.

For bank transfers, your account name and bank reference are used solely to identify and reconcile the incoming transfer with your 222com account. This information is not used for any purpose beyond that reconciliation.

Transaction history — including all deposits, withdrawals and bonus transactions — is stored in your account and is accessible to you at any time from your account dashboard. This history is retained for the periods described in the Data Retention section below.

7 Cookies and Tracking Technologies

222com uses cookies and similar technologies to manage sessions, personalise your experience and measure platform performance. Cookies are small data files stored in your browser or on your device.

Types of Cookies Used

• Essential Cookies: Required for the platform to function — they manage your login session, remember your preferences and ensure the checkout process for deposits works correctly. These cannot be disabled without breaking core platform functionality.
• Performance Cookies: Collect anonymised data about which parts of the platform are used most, how long pages take to load and where errors occur. This helps us improve the platform experience for players on Pakistani mobile networks.
• Functional Cookies: Remember choices you have made — such as your preferred game category, language settings or responsible gaming limits — so you don't have to set them again each visit.
• Analytics Cookies: Help us understand aggregate usage patterns. No personally identifiable information is included in analytics data.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some personalisation features may not function as intended.

8 Data Retention

We keep your personal data only for as long as it is needed for the purposes described in this policy. The general retention principles are:

• Active Account Data: Retained for the full duration of your account being active on the platform.
• Financial Transaction Records: Retained for a minimum of 5 years following a transaction to support financial reconciliation, fraud investigation and any legally required record-keeping.
• Identity Verification Documents: Retained for the duration of account activity plus a minimum period following account closure, consistent with standard financial services practice.
• Support Communications: Live chat transcripts and emails are retained for a period sufficient to resolve any disputes arising from those interactions, typically 12 months unless a dispute is ongoing.
• Marketing Preferences: Records of your opt-in or opt-out status are retained so we can honour your preferences even after they change.

When your data is no longer required for its original purpose and no legal obligation requires us to retain it, it is securely deleted or anonymised so it can no longer be associated with you personally.

9 Your Privacy Rights

As a 222com player, you have the following rights regarding your personal data. To exercise any of them, contact the support team via live chat or by email at [email protected].

10 Security Measures

222com implements technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

• Encrypted data transmission (HTTPS/TLS) between your device and the platform.
• Encrypted storage of sensitive data including personal identification details and payment references.
• Access controls ensuring that only authorised personnel can access personal player data, limited to what is necessary for their specific role.
• Regular security monitoring and testing of the platform's infrastructure.
• Two-factor authentication (2FA) available for player accounts as an additional security layer.

No online platform can guarantee absolute security against all threats. In the event of a data breach that is likely to pose a risk to your rights and freedoms, 222com will notify affected players promptly with details of the breach and the steps being taken to address it.

11 Minors and Age Restrictions

222com is strictly an adults-only platform. No person under the age of 18 is permitted to register, use or access the platform in any capacity. We do not knowingly collect personal data from anyone under 18.

If we become aware that a minor has registered an account or provided personal data, we will close the account immediately, delete all associated personal data and return any deposited funds to the originating payment method where possible.

If you believe a minor may be using 222com using your payment method or account credentials, contact support immediately via live chat so we can take appropriate action.

12 Changes to This Privacy Policy

222com may update this Privacy Policy from time to time to reflect changes in how we handle data, changes to the services we offer, or to comply with updated standards. When material changes are made, we will update the "Last Updated" date at the top of this page and notify registered players via email or in-platform notification.

Continued use of the 222com platform following a policy update constitutes acceptance of the updated Privacy Policy. If you do not agree with a change, you should stop using the platform and contact support to request account closure and return of your PKR balance.

We recommend checking this page periodically, particularly if you are an active player who regularly deposits or interacts with promotions.

13 Contact Us About Privacy

For any questions, concerns or requests relating to your personal data and how 222com handles it, you can reach the team through the following channels:

• Live Chat: Available 24/7 from within your 222com account dashboard. This is the fastest way to get a response on any privacy-related matter.
• Email: [email protected] — for written requests regarding data access, correction or deletion. Please include your registered account email in any correspondence so we can identify your account.

We aim to respond to all privacy requests within 5 business days. Complex requests involving data access or deletion may take longer but will be acknowledged within 48 hours of receipt.